Microsoft Office 365 eDiscovery Export Tool Not Working, Hangs or Stuck Calculating – Resolved!

We all are aware of the advancement of Microsoft Office 365. It is being used by personal and professional users. Microsoft provides a robust solution i.e. eDiscovery to deal with Exchange Server Outlook and Office 365 Outlook export process. But have ever thought, what if the Office 365 eDiscovery export tool not working? You urgently need to export the entire data simultaneously.

Data unavailability can lead to business loss. So, to avoid such circumstances you should have an automated or alternate solution in case of Office 365 eDiscovery export tool stuck. 

To know more about the need for a reliable utility go through these user queries –

“I am trying to export PST file from Office 365 using the eDiscovery export tool. But, getting an error eDiscovery export tool waiting for Office 365 to prepare the data. Can this issue be fixed or do I need to go for alternate solutions?”

“While trying to export Office 365 mailbox using eDiscovery export tool encountered “eDiscovery pst export tool sticks in calculating state” error. Is there any solution to fix this error also suggest to me the solution to fix the eDiscovery PST export tool hangs. Thanks!”

Why is the eDiscovery Export Tool Not Working?

Do you know why we faced the eDiscovery Export Tool stuck error? If not, then read the following points to understand the concept clearly –

• Users may not have the necessary permissions to export the data.
• Network issues or interruptions can prevent the tool from functioning properly.
• The tool may not work well with certain browsers or browser versions.
• Exports that exceed size limits can cause errors.
• Misconfigurations in the eDiscovery settings or the export job itself can lead to failures.
• Long-running export jobs may time out due to session limits.
• Issues with the data being exported can result in errors during the process.
• Temporary outages in the eDiscovery service can affect functionality.

Instructions to Resolve eDiscovery Export Tool Not Working Issue Manually!

There is no practical manual method offered by Microsoft to resolve this error, but below are some tricks to troubleshoot the same –

• Check Network Stability: Ensure stable connection; test for latency and packet loss.
• Test Different Browsers: Use supported, updated browsers like Chrome or Edge.
• Clear Browser Data: Clear cache, cookies, and site data in settings.
• Export in Smaller Batches: Split large exports into smaller sets by date ranges.
• Review Export Job Configuration: Double-check all settings for accuracy in the export setup.
• Check Service Status: Visit the service health dashboard for ongoing issues and outages.
• Restart the Export Process: Cancel the current export and initiate a new export job.
• Adjust Timeout Settings: Increase session timeout settings for longer-running export jobs.
• Examine Error Messages: Note specific error codes or messages for further troubleshooting.

Why Manual Methods are Not Effective?

The factors behind why manual solutions are not recommended by experts for troubleshooting the eDiscovery export tool not working hassle are listed below –

1. Troubleshooting manually often takes longer, leading to delays in resolution.
2. Without automated tools, users might miss critical diagnostic information.
3. Mistakes in the mentioned troubleshooting steps can lead to further complications.
4. Manual methods are less scalable for large organizations with extensive data.
5. Different users may interpret or execute steps differently, causing inconsistent outcomes.
6. Variations in user environments can lead to different issues that manual methods may not address.
7. As platforms update, manual methods may become outdated and less effective.

Here’s the Expert Recommended Solution to Export Office 365 Data Simultaneously!

Exporting mailbox data from the Outlook web by using Microsoft’s free eDiscovery utility is a wise decision. However, it has many limitations and errors. Commonly the eDiscovery export tool stuck when we export Office 365 mailbox to PST or large-size data.

If you are facing an Office 365 eDiscovery export tool not working error and looking to get rid of it. Then try Office 365 Export Tool for free. Additionally, this is an all-in-one utility, which empowers you to export any size of Outlook online mailbox data in one go!

Why waste time? Try this solutions for free now!

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Know the Advantages of Opting for this Utility!

1. Provides functionality to export Exchange Online data in various formats such as PST, PDF, MBOX, EML, and MSG.
2. With this, you can get a backup of Shared Mailboxes & In-Place Archive Mailboxes in your local machine.
3. For specific data exporting, you can use its Date Filter option to move emails, contacts, and calendars as you desire.  
4. Maintains the hierarchy of the data throughout the task.
5. Option to split large PST files into MB.
6. Compatible with any Windows device, and won’t show the eDiscovery export tool not working types of error.

How to Work with this Solution?

Now, after downloading the solution follow these guidelines to proceed with the exporting procedure using this solution –

Step 1. Mark source (Office 365) & target (Outlook) platform.

Step 2. Now, under the Workload Selection, choose the data for exporting.  

Step 3. Optionally – Use the Date Filter option for specific information exporting.

Step 4. Provide your proper Admin Email ID & Application ID and validate them to proceed with the task.

Step 5. Afterward, select the location to save the resultant PST file, you can select the size of the file ( if needed).

Step 6. For mapping options choose any of them i.e. Fetch Users, Import Users & Download Template.

Step 7. Finally, initiate the task by clicking on the Start Export button.

Final Verdict!

Throughout this guide, we learned how to bypass the eDiscovery export tool not working issue quickly using both manual & automated solutions. However, the traditional steps are not efficient and prompt any technical coding error like Microsoft.exchange.ediscovery.export tool. application not working, etc. during the resolving task. That’s why professionals are advised to opt for the specified smart solution to make the task a breeze.

People Also Ask!

If you need further clarification for the Office 365 eDiscovery Export Tool stuck or other errors, here are some common questions and solutions to help:

Q1. How to avoid issues with large exports in the eDiscovery Tool?

To avoid issues with large exports:

• The eDiscovery export tool offers an option i.e. “Split into Smaller Batches” to export data simultaneously.
• Considering the robust internet connection, to avoid interruptions throughout the task.
• It is recommended to opt for automated solutions that can handle large data exports more efficiently.

Q2. Can the eDiscovery Export Tool export shared mailboxes?

Yes, you can export data from shared mailboxes using the eDiscovery Export Tool. However, it is not practical to opt for this if you handling large data to export, because you face performance issues or errors. Instead, one can consider the smart solution which can do the task more efficiently.

Q3. How to resolve the “Waiting for Office 365 to prepare the data” error?

This error typically occurs when the tool is unable to process the data. To resolve it:

• Check the status of the eDiscovery service via the Microsoft Service Health Dashboard.
• Make sure that the export job is correctly configured.
• Check if all permissions are allowed for export.

Q4. How to ensure data integrity during export?

To maintain data integrity, ensure that:

• You use a reliable tool rather than a manual.
• Verify the exported data by cross-checking the results after export.
• Ensure no data is lost by testing the exported file before deletion or archiving.

Q5. How to fix the “eDiscovery Export Tool Stuck at 50%” issue?

If your export is stuck at 50%, this could be due to:

• Network or connectivity issues.
• Data corruption or large mailbox size.
• Incorrect export settings or permissions.
• Long export times cause timeouts.

To resolve this, try restarting the export process, check your network stability, and break large exports into smaller batches.

Q6. What browsers are recommended for the eDiscovery Export Tool?

The Office 365 eDiscovery Export Tool works best with modern browsers such as:

• Google Chrome (latest version)
• Microsoft Edge (latest version)

Q7. What data can be exported with the eDiscovery Tool?

You can export a variety of data from Office 365, including:

• Emails
• Calendar events and contacts
• OneDrive files
• Teams messages and other collaboration data